siv6 Privacy Policy

1. Introduction and Scope

siv6 is committed to protecting the privacy and security of all personal information collected from our users. We recognize that trust is the foundation of any successful online betting platform, and maintaining that trust requires transparency about how we handle your data. This Privacy Policy applies to all users of the siv6 Platform, regardless of how you access our services — whether through desktop browsers, mobile browsers, or any future applications we may offer.

This Privacy Policy covers all personal data collected directly from you during account registration, deposits, withdrawals, gameplay, customer support interactions, and marketing communications. It also covers data collected automatically through cookies, device information, and usage analytics. This policy does not apply to third-party websites or services that may be linked from the siv6 Platform. We encourage you to review the privacy policies of any external sites you visit.

As an internationally licensed platform serving Indonesian players, siv6 adheres to internationally recognized data protection principles and implements security measures consistent with industry best practices. While online gambling regulations in Indonesia are complex and evolving, we are committed to treating your personal data with the highest standards of care, regardless of local legislative ambiguity.

2. Information We Collect

siv6 collects several categories of personal information to provide, maintain, and improve our services. The types of information we collect include:

2.1 Information You Provide Directly

When you register for a siv6 account, you provide us with personal information including:

• Identity Information: Full legal name, date of birth, gender, and nationality as shown on your Indonesian National ID (KTP);
• Contact Information: Email address, mobile phone number, and residential address (including city, province, and postal code);
• Financial Information: Bank account details (bank name, account number, account holder name) and e-wallet information (OVO, DANA, GoPay, ShopeePay account identifiers) used for deposits and withdrawals;
• Identity Verification Documents: Clear photographs or scans of your Indonesian National ID (KTP), and a selfie photograph holding your ID for KYC (Know Your Customer) verification purposes;
• Communication Data: Any information you provide when contacting customer support via live chat, email, or WhatsApp, including the content of your messages, attachments, and call recordings (where applicable and with your consent);
• Optional Profile Information: Preferences regarding communication frequency, favorite sports or games, and VIP program participation preferences.

2.2 Information Collected Automatically

When you access or use the siv6 Platform, we automatically collect certain technical and behavioral information, including:

• Device Information: Device type (desktop, mobile, tablet), operating system, browser type and version, screen resolution, device identifiers (IMEI, Android ID, IDFA), and mobile network information;
• Connection Information: IP address, geolocation data (derived from IP address to verify Indonesian residency), internet service provider (ISP), and connection type;
• Usage Data: Pages visited, time spent on each page, clickstream data, bet history, game session durations, deposit and withdrawal history, bonus claim activity, and navigation paths through the Platform;
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing behavior, preferences, and interactions with the Platform. See Section 9 for more details on cookies.

2.3 Information from Third Parties

In limited circumstances, we may receive information about you from third-party sources, including:

• Payment Processors: Transaction confirmation data from Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers to verify deposit and withdrawal completion;
• Identity Verification Services: Where legally required or permitted, we may use third-party identity verification services to cross-check the authenticity of submitted KYC documents;
• Fraud Prevention Services: Information from specialized anti-fraud and risk assessment providers to detect and prevent suspicious account activity, money laundering, and fraudulent transactions;
• Affiliate Partners: If you register via an affiliate link, we may receive referral information (but not personal data) from the referring affiliate partner.

3. How We Use Your Information

siv6 uses the personal information we collect for the following purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your user account;
• Processing deposits, withdrawals, and bet placements;
• Verifying your identity and age (21+ requirement) through KYC procedures;
• Providing access to sports betting, casino games, togel (Indonesia's traditional numbers lottery), sabung ayam (live cockfighting), and other gambling services;
• Calculating and crediting winnings, bonuses, and VIP rewards;
• Managing your participation in promotions, tournaments, and loyalty programs;
• Administering responsible gaming tools (deposit limits, loss limits, self-exclusion).

3.2 Customer Support and Communication

• Responding to your inquiries via live chat, email, and WhatsApp;
• Sending transactional notifications (deposit confirmations, withdrawal updates, bonus credits, account security alerts);
• Providing personalized customer support based on your account history;
• Sending service announcements, policy updates, and important platform changes (you cannot opt out of these essential communications).

3.3 Security, Fraud Prevention, and Compliance

• Detecting and preventing fraudulent transactions, bonus abuse, money laundering, and other illegal activities;
• Monitoring for multiple account creation, collusion, arbitrage betting, and terms violations;
• Complying with anti-money-laundering (AML) and counter-terrorism financing (CTF) regulations;
• Enforcing our Terms & Conditions and protecting the integrity of our games;
• Responding to legal requests, court orders, or regulatory inquiries from relevant authorities.

3.4 Marketing and Personalization (With Consent)

• Sending promotional emails about new games, bonuses, and special offers (you may opt out at any time);
• Displaying personalized game recommendations based on your play history;
• Retargeting advertising on third-party platforms (subject to your cookie preferences);
• Conducting surveys and requesting feedback to improve our services.

3.5 Platform Improvement and Analytics

• Analyzing user behavior and preferences to enhance website performance, usability, and game selection;
• Testing new features, interface designs, and payment methods;
• Generating aggregated, anonymized reports for internal business intelligence (these reports do not contain personally identifiable information).

4. Legal Basis for Processing (GDPR and International Standards)

Where applicable under international data protection laws such as the General Data Protection Regulation (GDPR), siv6 processes your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., providing betting services as outlined in our Terms & Conditions);
• Legal Obligations: Processing is required to comply with legal obligations such as KYC, AML, and regulatory reporting;
• Legitimate Interests: Processing is necessary for our legitimate business interests (fraud prevention, platform security, service improvement) provided these interests do not override your fundamental rights;
• Consent: For marketing communications and non-essential cookies, we obtain your explicit consent, which you may withdraw at any time.

5. How We Share Your Information

siv6 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following limited circumstances:

5.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist us in operating the Platform, including:

• Payment Processors: Indonesian banks and e-wallet providers to facilitate deposits and withdrawals;
• Game Providers: Licensed studios such as Pragmatic Play, Evolution Gaming, PG Soft, and Microgaming to deliver live casino and slot game content;
• KYC and Identity Verification Services: Third-party providers who verify the authenticity of government-issued IDs;
• Cloud Infrastructure Providers: Hosting and data storage services that maintain the security and performance of the Platform;
• Customer Support Tools: Live chat, email, and ticketing systems used to manage customer inquiries;
• Analytics and Marketing Platforms: Tools that help us understand user behavior and optimize our marketing campaigns (subject to your cookie preferences).

All third-party service providers are contractually required to maintain the confidentiality and security of your personal information and are prohibited from using it for purposes other than those specified by siv6.

5.2 Legal and Regulatory Authorities

We may disclose your information to law enforcement agencies, regulators, courts, or other governmental authorities if required to do so by law or in response to valid legal requests. This includes cooperation with anti-money-laundering investigations, tax authorities, and gaming regulators.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and prominent notice on the Platform before your information is transferred and becomes subject to a different privacy policy.

5.4 Protection of Rights

We may disclose your information if we believe in good faith that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of our users or the public.

6. Data Retention

siv6 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Account Data: Retained for the duration of your active account plus 5 years after account closure to comply with financial regulations and resolve potential disputes;
• Transaction Records: Deposit, withdrawal, and bet history retained for 7 years to comply with anti-money-laundering and tax reporting requirements;
• KYC Documents: Identity verification documents retained for 5 years after account closure;
• Marketing Communications: Opt-out preferences retained indefinitely to honor your request;
• Cookies and Analytics Data: Typically retained for 12–24 months, depending on the specific cookie type.

After the applicable retention period expires, personal data is securely deleted or anonymized such that it can no longer be associated with you.

7. Data Security

siv6 implements industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• 256-Bit SSL Encryption: All data transmitted between your device and our servers is encrypted using Transport Layer Security (TLS) protocols;
• Secure Data Storage: Personal information is stored on secure servers with restricted access controls and regular security audits;
• Password Protection: User passwords are hashed and salted using strong cryptographic algorithms;
• Access Controls: Only authorized personnel with a legitimate business need can access personal data, and all access is logged and monitored;
• Regular Security Testing: We conduct penetration testing and vulnerability assessments to identify and address potential security weaknesses;
• Incident Response Plan: In the unlikely event of a data breach, we have procedures in place to respond promptly, mitigate harm, and notify affected users as required by law.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorized access to your account.

8. Your Privacy Rights

Depending on your jurisdiction and applicable data protection laws, you may have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal information we hold about you;
• Right to Rectification: You may request correction of inaccurate or incomplete personal information;
• Right to Erasure (Right to be Forgotten): You may request deletion of your personal information, subject to legal retention requirements;
• Right to Restriction of Processing: You may request that we limit how we use your personal information in certain circumstances;
• Right to Data Portability: You may request a machine-readable copy of your personal information to transfer to another service;
• Right to Object: You may object to certain types of data processing, such as direct marketing;
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us at [email protected] (plain text, not clickable). We will respond to your request within 30 days. Please note that certain requests may be subject to identity verification to protect your privacy, and we may be unable to fulfill requests that conflict with legal retention obligations or legitimate business interests.

9. Cookies and Tracking Technologies

siv6 uses cookies and similar tracking technologies to enhance your browsing experience, analyze usage patterns, and deliver personalized content. A cookie is a small text file stored on your device that allows us to recognize you on subsequent visits. The types of cookies we use include:

• Essential Cookies: Necessary for the Platform to function properly (e.g., session management, security features). These cannot be disabled;
• Performance Cookies: Collect anonymous data about how you use the Platform to help us improve performance and usability;
• Functional Cookies: Remember your preferences (e.g., language, currency) to provide a more personalized experience;
• Marketing Cookies: Track your browsing activity to deliver targeted advertisements on siv6 and third-party sites.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect the functionality of the Platform. Blocking essential cookies may prevent you from logging in or placing bets.

10. International Data Transfers

As an internationally licensed platform, siv6 may transfer, store, and process your personal information in countries outside Indonesia, including jurisdictions that may not provide the same level of data protection as Indonesian law. When we transfer data internationally, we implement appropriate safeguards such as:

• Standard Contractual Clauses approved by international data protection authorities;
• Ensuring that service providers adhere to internationally recognized data protection frameworks;
• Encrypting data in transit and at rest.

By using siv6, you consent to the international transfer of your personal information under these safeguards.

11. Children's Privacy

siv6 is strictly an adults-only platform. We do not knowingly collect personal information from individuals under the age of 21. If we discover that a user is underage, we will immediately suspend the account, void all bets, forfeit any remaining balance, and delete all associated personal information. Parents and guardians are encouraged to monitor their children's internet usage and prevent access to gambling websites.

12. Changes to This Privacy Policy

siv6 reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated "Effective Date" at the top. Material changes that significantly affect how we handle your personal information will be communicated via email or prominent notice on the Platform. Your continued use of siv6 after any changes constitutes acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact siv6's Data Protection Team:

• Email: [email protected] (plain text, not clickable)
• Live Chat: Available 24/7 via the Platform (fastest response)
• WhatsApp: Available 08:00 – 24:00 WIB (contact number displayed in account dashboard after login)

We aim to respond to all privacy inquiries within 30 days. For urgent data security concerns, please use live chat for immediate assistance.